RESEARCH AND SERVICE CENTER
FOR MOUNTAIN TOURISM
AND DESTINATION MANAGEMENT
Every day we are offered surveys, questionnaires and requests to know our opinion. Sometimes these situations can annoy us, especially if not related to our areas of interest, but if used correctly, the assessment tool of customer satisfaction can be very pleasant as well asextremely important for several reasons.
Why investigate?
How to investigate?
Cosa ti fa più arrabbiare durante un soggiorno?